FAQ

• Do I need an account to shop with you?
  No, creating an account is not required to place an order. However, having an account allows you to save your details for faster checkout in the future. You can create an account anytime or during the checkout process.
• How can I place an order?
  1. Browse and select the items you wish to purchase.
  2. Add your selected items to the shopping bag.
  3. Proceed to checkout.
  4. Enter your billing and shipping information.
  5. Provide your payment details.
  6. Review your order and confirm the purchase.
• I did not receive an order confirmation. What does that mean?
  Once you place an order, you should receive an automatic order confirmation email or message within 15 minutes. Please check your spam or junk folder as well. If you do not receive the confirmation within 2 hours, it may be due to a system delay or incorrect contact information. In that case, please contact our support team for assistance.
• How can I view my order details and history?
  You can view your order details and history by signing in to My Account on our website. Alternatively, you can use the order link sent to you via email or message to access your order information.
• Can I cancel my order?
  Once an order has been placed, it cannot be cancelled as we process orders quickly to ensure fast delivery. We recommend reviewing your order carefully before completing the purchase. However, you may contact our support team for further assistance.
• Can I add items to an existing order?
  Unfortunately, items cannot be added to an order once it has been processed. If you would like to purchase additional items, please place a new order or contact our support team before your order is dispatched.
• Is an item reserved when I add it to my shopping bag?
  No, adding an item to your shopping bag does not reserve it. Items are only secured once the checkout process has been completed. Until then, the item may still be purchased by another customer.