Shipping Policy & Privacy Policy

At Gul Riwaaj, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy explains how we collect, use, and protect your information when you visit or make a purchase from our website www.gulriwaaj.com.

We respect your privacy and do not sell, trade, or redistribute your personal information to any third party.

Shipping Policy

At Gul Riwaaj, we aim to provide fast and reliable delivery services to our valued customers.

• Orders are typically delivered within 4–7 working days across Pakistan.
• During promotional periods or sales events, delivery may take slightly longer due to high order volumes.
• To ensure smooth delivery, our team may confirm your order through a phone call, SMS, or email before dispatch.
• Currently, we only deliver within Pakistan, and international shipping is not available at this time.

We strive to provide a smooth shopping and delivery experience and hope you are fully satisfied with your purchase.

Privacy Policy

Information We Collect

When you place an order or register on our website, we may collect certain personal information, including:

• Full Name
• Email Address
• Contact Number
• Shipping Address
• Payment Details (if applicable)
• Any additional information required to process your order

This information helps us provide you with a better shopping experience.

When We Collect Information

We may collect information when you:

• Register an account on our website
• Place an order
• Subscribe to our newsletter or updates
• Contact customer service
• Submit a form or message on our website

How We Use Your Information

We may use the information we collect in the following ways:

• To process and manage your orders
• To contact you regarding delivery or order issues
• To send order confirmations and updates
• To send delivery notifications via SMS or email
• To improve your shopping experience on our website
• To respond to customer service inquiries
• To process transactions securely
• To request feedback, ratings, or reviews

Data Protection

Your personal information is protected using Secure Socket Layer (SSL) encryption, ensuring that sensitive data is transmitted securely through an encrypted connection.

We retain your personal information only for as long as necessary to provide our services or as required by law. After that, the information is securely deleted.

 

Cookies

Our website uses cookies to enhance your browsing experience.

Cookies are small files stored on your device that help us understand how visitors use our website. This allows us to improve website functionality and personalize your experience.

• Cookies may remain stored on your device for up to 24 months.
• You can disable or delete cookies anytime through your browser settings.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request corrections if your information is inaccurate or incomplete
• Request deletion of your personal data when it is no longer necessary

For any privacy-related requests, please contact our support team.